Decision & Strategy Diagnostic

When this helps

  • A high-stakes decision must be made, but the data is incomplete or conflicting

  • Leadership debates continue without resolution

  • The consequences of getting the decision wrong are significant

What we do
We clarify the real decision at hand, design focused inquiry, and translate complexity into decision-ready insight.

What you receive

  • Clear framing of the decision and underlying problem

  • Key findings that materially affect the choice

  • Strategic options with implications

  • A facilitated executive discussion to support alignment and sense-making

Typical engagement: 4–8 weeks

Our Services

CX / EX / System Experience Diagnostic

When this helps

  • Customers or employees disengage and no one can clearly explain why

  • Technology has improved, but experience problems persist

  • Responsibility for the experience is fragmented across teams

What we do
We examine how systems, processes, and human behavior interact to shape the real experience.

What you receive

  • Experience journey diagnostic

  • Clear friction and failure points

  • Strategic implications for leadership

  • Prioritized areas of focus (not premature solutions)

Typical engagement: 3–6 weeks

Leadership & Organizational Diagnostic

When this helps

  • Leadership alignment feels off, but the source is unclear

  • The same conversations and decisions repeat

  • Execution stalls for reasons no one names

What we do
We diagnose leadership communication, decision patterns, and organizational constraints.

What you receive

  • Diagnostic summary

  • Key organizational constraints

  • Strategic implications for leadership

Typical engagement: 4–6 weeks

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Executive Advisory & Decision Coaching

Who this is for
Senior leaders navigating ongoing complexity who want a trusted external thinking partner—not another consultant or training program.

What this looks like

  • One to two structured conversations per month

  • Ongoing access for decision check-ins

  • Research-informed perspective

  • Pattern recognition across decisions over time

How it typically begins
Most advisory relationships begin after a diagnostic or strategy engagement, once shared context and trust are established.